Return and Refund Policy

Effective Date: 5/24/2025
Applies to: All products and orders made on www.mymachineworld.com

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Drew Deros Designs LLC website located at www.mymachineworld.com ("Website").

We accept returns for both defective and non-defective products in accordance with the conditions below.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@mymachineworld.com
  • Phone: (855) 696-6246
  • Address:
    Drew Deros Designs LLC
    2149 East Nighthawk Way
    Phoenix, AZ, 85048
    United States
  • Hours: Monday to Friday, 9 AM to 5 PM MST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • New and Unused and Undamaged: The item must be new and unused, undamaged, and in the same condition that you received it. 
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  • Contact Customer Service:
    • Email us at support@mymachineworld.com or call (855) 696-6246 within 30 days of receiving your order.
    • Provide your order number and a detailed reason for the return.
  • Return Authorization:
    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  • Package the Item Safely:
    • Securely pack the item in its original packaging.
    • Ensure all accessories, manuals, and free gifts are included.
  • Include Documentation:
    • Include the return authorization form and any necessary supporting documents or images.
  • Attach Shipping Label:
    • Download and print the return shipping label provided in our email.
    • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:
    • Domestic Carriers: USPS, UPS, FedEx
  • Shipping the Return:
    • Ship the package within 7 days of receiving the return authorization.
    • Use a trackable shipping method to ensure your package arrives safely.

5. Return Shipping Costs

  • We provide a free downloadable return shipping label for all eligible returns, whether due to defect, damage, or change of mind.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:
    • Items must be new, unused, undamaged, and in original packaging.
    • Return request must be made within 30 days of receipt.
  • Refund:
    • A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notification: Contact us within 48 hours of receiving the item.
  • Documentation: Provide photos or videos of the defect or damage.
  • Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.
  • Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.
  • Resolution:
    • We will initiate an investigation with the carrier.
    • If the product is confirmed lost, we will offer a full refund or send a replacement product

6.5 Order Cancellation

  • Before Shipment:
    • You may cancel your order for a full refund if it has not yet been shipped.
  • After Shipment:
    • If the order has already shipped, please follow the return procedure once the product is received.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable and non-exchangeable unless defective or not as described:

  • Custom or personalized products
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., underwear, swimwear, personal care items)
  • Downloadable software products
  • Gift cards

8. Refunds

8.1 Refund Approval & Notification

  • Refunds are issued after the returned item is received and inspected.
  • We will notify you via email regarding the approval or rejection of your refund.

8.2 Refund Processing

  • Method: Refunds are credited back to the original payment method used.
  • Time Frame: Refunds are processed within 7 days of receipt and approval of the return.
    • It may take additional time for the funds to appear in your account depending on your bank or card provider.

8.3 Partial Refunds

Partial refunds may be issued in the following cases:

  • Items not in original condition, damaged, or missing parts not due to our error
  • Late returns (more than 30 days after delivery)

9. Exchanges

  • We accept exchanges for defective, damaged, or incorrectly shipped items.
  • To initiate an exchange, contact support@mymachineworld.com.
  • For defective/incorrect items, we cover the shipping costs.
  • For change-of-mind exchanges, we provide a free shipping label.

10. Legal Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws. Drew Deros Designs LLC reserves the right to update or amend this policy at any time. Any changes will be posted on our website and take effect immediately upon posting.

11. Contact & Support

If you have questions or need assistance:

  • Email: support@mymachineworld.com
  • Phone: (855) 696-6246
  • Address:
    Drew Deros Designs LLC
    2149 East Nighthawk Way
    Phoenix, AZ, 85048
  • Support Hours: Monday–Friday, 9AM–5PM MST