Shipping Policy

Effective Date: 5/24/2025
Applies to: All products and orders placed through www.mymachineworld.com

1. Introduction

At Drew Deros Designs LLC ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations

  • Countries We Ship To: United States
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Free shipping on all orders.
    • The shipping currency is USD.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 2:00 PM MST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 2–7 business days
    • Expedited Shipping: 1–2 business days
  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
    • Domestic Carriers: USPS, UPS, FedEx
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information: After your order has been shipped, you will receive an email containing:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@mymachineworld.com or (855) 696-6246.
  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: If your package arrives damaged:
  • Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@mymachineworld.com
  • Customer Service Phone: (855) 696-6246
  • Company Address:
    Drew Deros Designs LLC
    2149 East Nighthawk Way
    Phoenix, AZ, 85048
    United States
  • Hours: Monday to Friday, 9 AM to 5 PM MST

10. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.