Hyrel 3D PNP

Hyrel 3D is a U.S.-based manufacturer of modular, high-performance 3D printers and tool heads. Known for innovation, precision, and reliability, Hyrel serves a global clientele across research institutions, universities, and advanced manufacturing environments. Their printers are engineered to support multi-material printing with plug-and-play modularity, robust construction, and unmatched versatility in material compatibility.

• Domestic Shipping:
  We ship to all 48 continental U.S. states and Washington, D.C.

• Alaska, Hawaii & U.S. Territories:
  These are treated as international shipments for shipping purposes.

• International Shipping:
  Any shipment outside the 48 U.S. states and D.C. is considered international.

• INCO Terms - EX WORKS:
  For international orders, ownership transfers at our facility. Buyers are responsible for all import/export duties, taxes (e.g., VAT, GST, HST), and customs clearance.

• Shipping Insurance:
  Automatically included on all domestic U.S. shipments.

• Carriers We Use:
  We ship via USPS, UPS, FedEx, and DHL. If you have a preferred carrier and active account, we’re happy to accommodate it upon request.

• Restricted Destinations:
  We do not ship to countries under U.S. embargo or sanction.

• Import Compliance:
  It is the buyer’s responsibility to verify that their country allows the import of our products.

• Signature on Delivery:
  We highly recommend requesting signature-required delivery. While optional, we are not responsible for lost packages if this is declined.

• Core Coverage (1 Year):
  All mechanical components and core electronics are covered under a 1-year warranty.

• Exclusions:

  • Installing or flashing third-party firmware will void all warranty coverage.

  • Tampering with core electronics also voids the warranty.

  • Operating the printer in dirty or abrasive environments (e.g., saw mills, sandblasting areas) will void the warranty.

• Heaters, Hot Ends & Heated Beds (90 Days):
  Covered for 90 days. If a clear manufacturing defect is identified, repairs will be provided at no charge.

• Lasers (90 Days):
  Covered for 90 days from the original shipment date.

• Extended Warranties:
  Available upon request — contact us for options.

• Depot Repair Policy:
  All warranty repairs are handled through depot repair. Customers are responsible only for shipping costs to and from the service center.

• Maintenance Requirements:
  Warranty coverage requires that the equipment is:

  • Properly cleaned and maintained

  • Operated within intended environmental parameters (e.g., appropriate temperature, humidity, static control, and cleanliness)

• Customer Satisfaction First:
  Our goal is to ensure you get the right product — even if that ultimately isn’t ours.

• Return Window:
  Returns are accepted within 30 days of shipment.

• Condition Requirement:
  Returned printers must be in excellent condition with all parts intact and functioning.

• Restocking Fee:
  Up to 75% of the purchase price may be refunded. Refunds may be reduced based on the condition of the returned unit.

• Damage Review:
  Any damage to the unit will be reviewed and may lower the refund amount.

• Original Purchaser Only:
  Refunds will only be issued to the original customer, using the original payment method (e.g., PayPal, check).

• Shipping Responsibility:
  Customers are responsible for all return shipping, handling fees, taxes, and duties.